77 Stud Road
Dandenong, Melbourne     
VIC 3175
Telephone: 03 9794 9677

Fax: 03 9794 0558


 

 
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YOUR HEALTH INFORMATION AND OUR PRIVACY POLICY


In accordance with the Victorian Health Records Act 2001 and Privacy Act our practice respects your right to privacy. We realize that it is important that you understand the purpose for which we collect details about your health, as well as how this information is used at our practice and to whom this information might be disclosed.
 
The policy of our practice is to follow these procedures:
 

  1. The information collected will be used for the purpose of providing treatment to you. Personal information such as your name, address and health insurance details will be used for the purpose of addressing accounts to you, as well as processing payments and writing to you about our services and any issues affecting your treatment.
  2. We may disclose your health information to other health care professionals, or require it from them if, in our judgement, it is necessary in the context of your treatment.  In that event, disclosure of your personal details will be minimised wherever possible. 
  3. Your health insurance company may request information from your records which we are required to provide.  Generally you will have already agreed to allowing your health service provider to release information to the insurance company.
  4. We may also use parts of your health information for research purposes, in study groups or at seminars as this may provide benefit to other patients. Should that happen, your personal identity will not be disclosed without your consent.
  5. Your medical history, treatment records, x rays and any other material relevant to your treatment will be kept here.  You may inspect or request copies of our records of your treatment at any time, or seek an explanation from the dentist. Statutory fees will apply in relation to the types of access you seek. If you request an explanation of our records or a written summary, our usual fees apply to these services.
  6. If any of the information we have about you is inaccurate or out of date, please ask us to amend our records accordingly.

 
You can otherwise rest assured that your health information will be treated with the utmost confidentiality. Disclosure will not be made to any person not involved in either your treatment or the administration of this practice, without your prior written consent. If you have any queries or concerns about our handling of your health information, please do not hesitate to raise these concerns with our practice.  Otherwise, please sign this form as confirmation that you have read and understood our privacy policy, and consent to the use of your health information in this way.


Australian Charter of Health Care Rights


We support the Australian Charter of Health Care Rights that was endorsed by the Australian Health Ministers in 2008. We recognize that you and your dependants would like to be involved in all aspects related to your health care.  Our Team is committed to ensuring all aspects of our practice exceed the requirements provided by this charter.   The charter assures we provide suitable access in a safe and caring environment.  We understand you deserve respect, and would like to be informed and participate in the decision-making processes relating to your care. Additionally, any information collected will be treated according to the guidelines set out in the Privacy Act.  
Our team members are committed to providing you with the highest quality of care and service.  Our team welcomes your desire to compliment and comment on our relationship with you:

Our team members…………………………………………………………………………………………………………………………
Our facility and related technology .....………………………..……………………………………………………………………………
Our quality care…………………………………………………….………………………………………………………………………
Your compliments and suggestions for future improvements ………………………………………………………………………………………

Please return this to our reception in person, mail or email.  Placing your name and contact details is not essential but is valuable.
Name and contact details………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………….…………………………………………

Thank you for taking the time to help us maintain and upgrade our Practice and the quality of care we provide.